Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 2013 US Family Health Plan: On US Family Health Plan – A Members Experience When did you become a US Family Health Plan member? Are your family members enrolled in the plan as well? MAJOR ANDERSEN: I enrolled as soon as I was eligible. I guess that was in 2007? I am on the plan with my son Zack. Describe your experiences with our plan. MAJOR ANDERSEN: My son, Zack, is a Junior A level hockey player. This is my second son to play hockey. Nicolas also played hockey, but then joined the Marine Corps himself and served as a Marine Tanker for 4 years. Zack was signed to a team with the North American Hockey League in Texas where he played last year. At the end of the season he was checked into the board on a routine play. He played on. He had some pain, had it checked out and they said it was ok. I believe it was braced for a bit. He went on to play and had some pain over time. He finally had it banged-up again. He taped it, and like a tough hockey player, played his final two series in the playoff. After, he had it braced again, and the doctor finally cleared him. He then was traded up to the United States Premier Hockey League’s Premiere Division by the NY Jr Islanders. With what we thought was a healed wrist, he went to Boston with the team on a showcase tournament and by the end of that tour- nament came off not being able to use his hand/wrist. We immediately sought medical advice and come to find out, his scaphoid bone was broken in a very bad place. We were told that this bone was very difficult to heal as it had to least blood flow than any other bone and it was broken on the far end (furthest away from the blood flow). The doctor referred us to Dr. Steven Lee, of New York University’s Hospital for Special Surgery as he was a world-class expert in this type of surgery. Upon me learning of that this Dr. was not in the network, I went through a stack of business cards. Why? Well, approx- imately 3-4 years ago, I was in Garden City, NY at the Mitchel Field Clinic getting a prescription filled where I met Jeff Bloom, President and CEO of US Family Health Plan. He gave me his card and said, that if I ever needed anything that I should personally call him. Guess who I called. To my amazement and pure satisfaction, he not only took my call but took on my son’s case as if he was my own per- sonal insurance agent! He literally showed human compas- sion and recognized that my son had been through a series of bad circumstances, and that I was a father reaching out. Jeff could have passed me off, but he went above and beyond. I was not “just a number” here. The next step we found was going to be a tough one. Dr. Lee said that he needed to do surgery on Zack for any chance to get this back to working as with the past diag- noses and subsequent re-injuries, it did not look good. The surgery happened and he came through it with flying colors and USFHP was there through it all. The US Family Health Plan staff went to bat for us to get a special machine to help in the healing due to there being so little blood flow to that area. Finally, after 4-months of being in a cast, Zack came out of it and was back on the ice for 4-games now tallying 3 goals and 6 assists. Unfortunately, he lost almost all of this sea- son, but fortunately we had USFHP to guide us through this difficult time – thanks Jeff! ✪ COMMUNITY How did you score? This self-test isn’t a scientific or diagnostic measure; it’s meant to help you identify whether your stress level warrants taking steps toward better protecting yourself. Add up your score. Each A = 4 points, B = 3 points, C = 2 points, D = 1 point. 48-42: Keeping your cool (low burnout risk) Your heart and head are both in the right place, and your stress-busting reservoirs are full, which helps you to give with grace and good humor. That said, caregiver stress often creeps up without a caregiver realizing it. Protecting your healthful habits is paramount. What to do: Keep yourself well fueled for caring by making time for yourself every day — at minimum, aim for several five-minute pick-me-ups for caregiver stress. If you’re in a relationship, know that a healthy marriage or other close relationship can be a source of strength; learn how caregiv- ing couples can make it work. 30-41: Feverish (elevated burnout risk) You’re likely managing caregiver stress reasonably well but falling into a common caregiver trap: Letting yourself sink lower on the daily priority list than is healthy for you. Everyone has an occasional crazy-busy day, but too many of them results in chronic stress — which erodes well-being and places you at risk for depression, colds, and other illnesses. 18-29: Too hot to handle (high burnout risk) Your stress level is probably sky-high. You may already be experiencing symptoms of anxiety, depression, compromised immunity, and physical exhaustion that can lead to or complicate chronic diseases such as hyper- tension, diabetes, heart disease, and chronic depression. It’s critical that you take steps immediately to lower your stress level, ideally through a combi- nation of better self-care, a shared workload, and outlets for your complicated emotions, including talk therapy and support groups. 12-17: Toast (already burned out) It’s a wonder — and a blessing — that you were able to find and take this quiz. You’re running on empty, or is it more like barely running? Al- though you want to do your best for the person you’re caring for, realize that your own health is at stake — and if you don’t look out for Number One, you won’t be able to help the person or persons in your care. What to do: You need immediate help. Learn how to tell the difference between the normal stress of caregiving and depression and consult with someone you trust — a doctor, clergyperson, counselor, or therapist, for counseling — and seek out medical assistance. At minimum, you need a physical checkup. You may also benefit from other therapies or from a break from caregiving that’s as short-term as a vacation or as permanent as a relocation of the person in your care. Caregiver Burnout quiz from page 9