Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 203 3 Meet our Care Delivery Team… Pictured from left to right, Pat Hughes, Ann Havlik and Eileen Buckley - US Family Health Plan Care Delivery Team O ur team of three registered nurses work individually with our members to provide them with a personalized plan to meet their immediate healthcare needs. “I’m here to help you with anything and everything related to your health” Ann Havlik says to every member she speaks to. When the member first reaches out to a nurse, it is through a series of listening and noting the concerns of the member, that case managers begin to identify the needs, barriers, and/or gaps in care that the member may be experiencing. Whether members are trying to stay healthy, get healthy or live with a condition, US Family Health Plan’s care delivery team provides resources to help them manage their health. We understand that our members may need our support – no matter where they are on the path in their health care journey. This ongoing support is available to help our members make more informed health care decisions and take more responsibility for their health. We find that when members are more engaged in understanding and managing their own health, good things may happen for all of us. That’s why we provide the tools to help members navigate through the care delivery process. “There is a sense of satisfaction involved when members actively seek guidance and support from the Care Delivery Team, echoed Pat Hughes. Our full complement of clinical, wellness and behavioral programs are designed to help our members make more informed choices about their health and well-being, stated Eileen Buckley, Supervisor of the Care Delivery Team. These programs may reinforce and support physician treatment plans, help members get the most out of their care encounters, enhance self-care, identify warning signs, and manage a chronic condition more effectively”. Some of our major goals include: • Create awareness of long-term benefits of a healthy lifestyle • Minimize disease progression • Support behavior change • Encourage a healthy lifestyle To find out more about our Care Delivery team contact us @ 1 (800) 241-4848. ✪ COMMUNITY SPOTLIGHT Helping Members Make More Informed Health Care Decisions