11 S ince January, US Family Health Plan has received many phone calls from concerned members regarding the increase in co-pays. While most members understand that we (USFHP) do not set copays or enrollment fees, many others are not as clear as to how these cost are determined. Health care cost are driven by population growth, aging, and price increases for medical goods and services in the U.S. These price increases are related to rising drug costs, use of new medical technology and increased provider rates. Additionally, the Center for Medicare & Medicaid Services estimates spending on healthcare to grow a whopping 5.5% percent year over year through 2026. Unfortunately, TRICARE is not immune to these drivers. As a result, the Defense Health Agency (DHA) had to adjust TRICARE costs. TRICARE cost changes vary and may change annually. Near the end of 2017, with the help of several military Please…don’t shoot the messenger MEMBER UPDATES MEMBER UPDATES MEMBER UPDATES Reordering Drugs at your finger tip! MXP, formerly Maxor Mail Order, has an enhanced smart phone application with more functionality for your prescription drug benefits. This new app will replace the Maxor Mail Order PocketRx app. New features include: - Manage user and dependent account profiles - Fill multiple prescription refill orders - Access retail and mail prescription history - Pharmacy locator synced to Google Maps - Download/print benefit documents (EOB, claim forms, etc.) To get started, visit our page below for step by step instructions: http://usfhp.net/wp-content/uploads/ 2018/05/Mail-Order-App-Letter.docx.pdf If you have any questions, please contact Maxor customer service center at 800-687-0707. ✪ COMMUNITY and veteran service organizations, DHA was able to recalculate and correct costs before January 1, lowering 2018 patient costs for several types of care by $3 to $8. Other costs increased by more than 50%, like the specialty and behavioral health co-pays for retirees, which changed from $12 to $30. The enrollment fees for TRICARE Prime had slight annual increases of $6 for individuals and $13 for families. US Family Health Plan members were not exempt from these increases. To make managing your health costs more predictable and transparent, USFHP has updated the summary of benefits which includes all of the new copay- ments. Copayments are fixed-fees; they let you know the out-of-pocket cost of a covered service before receiving a bill. Visit the US Family Health Plan website to view the revised Summary of Benefits @ http://usfhp.net/wp-content/ uploads/2018/03/SOB-1-17-17-with-footnotes.pdf or call our Customer Service team 1800-241-4848 option#3. IMPORTANT MEMBER INFORMATION During a recent audit by the Department of Defense, it was communicated to us that except for the initial payment, personal checks, cashier’s checks, and/or money orders cannot be accepted as payment for enrollment fees. In order to remain compliant with this requirement, US Family Health Plan (USFHP) can no longer accept any check payments for enrollment fees. In order to maintain your enrollment in US Family Health Plan, we are required to update your enrollment fee payment method to a recurring payment option. Option 1: Allotment – Automatic deduction from retirement pay Option 2: Electronic Funds Transfer (EFT) – Automatic withdrawal from a checking account Option 3: Recurring Credit Card Payment – Automatic charge to credit card If you recently received a letter from us regarding this notice it is imperative that you respond timely. Please note that failure to update your payment type to a recurring method could jeopardize your enrollment. The Department of Defense requires timely payment of enrollment fees. To avoid disenrollment from US Family Health Plan, a recurring payment method selection must be provided to us. Thank you for your continued support. Thank you for your cooperation. Please do not hesitate to reach out with any questions and/or concerns at 212.356.4606.