Privacy and Confidentiality

Saint Vincents Catholic Medical Centers (SVCMC) and USFHP ensure that all patient protected health information (PHI) will be safeguarded under all the laws and regulations under the Health Insurance Portability and Accountability Act (HIPAA) and any related laws, rule and regulations. This policy applies to all members of the Board of Directors, administrators, managers, employees, contractors and agents of SVCMC/USFHP (collectively, “workforce”). The protection also applies to information in electronic, written or oral formats.

All workforce members are trained on the appropriate and legal use of PHI and this use is monitored on a regular basis.

Information provided to SVCMC/USFHP will be kept confidential and only used by USFHP or the practice site for such purposes as allowed by law. Some examples of purposes include, but are not limited to, the following:

  • Care Coordination
  • Claims Processing
  • Coordination of benefits with other plans
  • Review of a disputed claim
  • Program integrity activities (examples: investigations of fraud, waste, abuse)
  • Quality improvement activities
  • Treatment of patients
  • Other health care legitimate operations and/or payment purposes

To ensure the responsible use of your PHI, SVCMC/USFHP has implemented internal policies/procedures, training and protocols to protect, secure and limit use and disclosure of Members’ PHI in any form. Members requesting information will be asked to verify their identity before any information is provided.

SVCMC/USFHP has safeguards in place for all electronic communications involving PHI, such as passwords, encryption and limited access to PHI, to limit access to only those individuals who need to know the PHI for legitimate treatment, payment or health care operations purposes. Limited access means that only those employees who need access to the minimum necessary PHI to carry out their job functions shall have access to it.

If you have any concerns about the use or disclosure of PHI, it should be reported to SVCMC/USFHP. All reports are investigated and kept confidential. SVCMC/USFHP takes its responsibility to protect your right to report very seriously. SVCMC/USFHP prohibits any individuals in the workforce from threatening, coercing, harassing, retaliating or discriminating against anyone making a report. In addition, workforce members are prohibited from refusing to take a report or refusing to forward a report to the appropriate individual.

Report any concerns related to privacy to:

SVCMC/USFHP Compliance Officer at the Compliance HelpLine (212)-356-4402 or the Compliance Officer (646)-740-8233