Privacy Policy

This document is referred to as our Privacy Policy or Terms of Service Agreement.

Our Commitment to Privacy

US Family Health Plan knows how important your privacy is to you. We also know it is important that  you  know how your  information is used and shared. We appreciate you trusting that we will use your information sensibly and cautiously. We have created this privacy policy to communicate our practices regarding the collection and dissemination of personal information that can be linked to a specific individual, such as a name, address, phone number, email address, or any other information, provided to us by our customers and Web site visitors.

By visiting www.usfhp.net you are accepting the practices described in this Privacy Notice. This privacy policy will be updated periodically, so please be sure to reread it from time to time.

What Personal Information is collected on the Web Site?

We do not use our Web site to collect any personally identifiable information about you other than what you provide voluntarily for various purposes. These purposes include registering to receive e-mail newsletters or other materials, requesting further information from us about plan benefits, enrolling in the plan, submitting a form on our Web site, or simply asking a question. We receive and store any information you enter on our Web site or give us in any other way. We ask for personal information so that we can fulfill your request and return your message. This information is retained and used in accordance with existing laws, rules, regulations, and other policies. If you choose not to provide any personal information about yourself, we may not be able to fulfill a request you may have, but you are free to browse.

What we do with information we collect.

More specifically, we may use your personal information and non-personal information for the following reasons:

  • Enter your information into our databases for internal record keeping, reporting, and data analysis.
  • Communicate with you to obtain your input, provide information on our programs and events
  • Improve our services.
  • Customize the websites according to your interests.
  • Share information with third parties who help us manage our websites and databases.
  • Share information with third parties as required by law, or a part of a legal process.
  • Reserve the right to use non-personal information, such as IP addresses, to identify a user when we feel it is necessary to protect the compelling interests of the website, our members, customers, or others or to comply with laws, court orders, or law enforcement requests.

What Anonymous Information is collected on this Web Site?

Anonymous information is collected for every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor’s identity.

How does this Web Site use Cookies?

The US Family Health Plan web site may use “cookies” and similar means to collect statistical information. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, and are designed to be read only by a web server in the domain that issued the cookie to you. US Family Health Plan uses cookies to identify your browser as you visit pages on our web. Cookies created on your computer by using our website do not contain personally identifiable information and do not compromise your privacy or security. Cookies allow us to gather anonymous information. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other web sites you visit.

Warranties

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law. US Family Health Plan makes no warranties or representations of any kind concerning the accuracy, suitability, or safety of the information contained on our site or any linked sites. US Family Health Plan makes no warranties or representations of any kind that the services provided by this Web site or the server that hosts the site are free from viruses or other forms of harmful computer code. In no event shall US Family Health Plan, its employees, agents or any other person who has been involved in the creation, production or delivery of this web site, be liable for any direct, incidental or consequential damages resulting from the use of this site or any linked site.

Data Security

Personally identifiable information is stored on our server and is not publicly accessible. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Additionally, sensitive data such as credit card numbers are encrypted using SSL and other industry standard measures, to provide an additional level of security.

External Links

This Web site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. Links to other web sites do not imply endorsement of the materials disseminated at those web sites. We encourage you to read the privacy statements of these linked Web sites as their privacy policy may differ from ours. US Family Health Plan is not responsible for the materials contained at any Web site linked to this site.

Choice/Opt-Out

If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution lists at the address, email or phone numbers below.

For More Information top ^

If you have any questions, concerns, or comments about this privacy policy, please contact US Family Health Plan via e-mail at usfamily@svcmcny.org or contact us (800) 241-4848.